Yes. In each "Protect" plan included extended all parts warranty. Also we offer 3 years of free service and battery replacement for wireless alarm systems.
Yes, you can. The price depends of your alarm system status and maker. Basically if system is unlocked - connection will be free for you.
You can find details of our alarm rates on page bellow: http://smartsecuritytoronto.ca/services/security-m...
Yes they can… if you have pets we will design the system using Pet-immune detectors – these are immune to pets for a weight of up to 45KG’s. This means you can leave your pets indoors while the system is armed.
Yes. The procedure of changing depends of system you have installed. The installer will demonstrate how to do this when the system is installed. You will also be given a user-friendly manual which clearly outlines the procedure.
Just a simple phone call or email to us is all it takes. In addition, Fortress Monitoring customers can login to their Monitoring account, where logs can be viewed and response plans can be updated either permanently or temporarily at the click of a button.
False alarms are usually caused by PIR’s detecting heat movement from something other than people, such as:
- Insects or spiders: If they walk close enough to the lens, the PIR will activate, some are even found inside the detector. The best way to minimize this is to keep the PIR clean and free of cobwebs.
- Pets: If you are leaving your pets in the house when you arm the alarm you must ensure that Pet-Immune PIR’s are installed.
- Direct sunlight: PIR detectors must be positioned away from direct sunlight during installation.
- Open fireplaces: Heat can be generated from open fires long after the fire has been extinguished. PIR detectors must be positioned away from open fires during installation.
- Harsh environments: Rooms such as workshops, warehouses or garages can attract drafts which can cause standard PIR’s to false activate. Dual-technology (PIR and Microwave) detectors are recommended in harsh environments, where heat movement of a solid object is required to cause the sensor to trigger.
If you already have a phone line then this can be used. It is not uncommon to share the line with a fax or an existing phone. If you do not have a line you can have your alarm monitored using a cellular dialer. There is an initial installation cost involved plus monthly communications charges, however, in the long run cellular dialers are more cost effective than a dedicated phone line.
As a precaution, it is recommended that batteries are replaced every 3 years, however, depending on the type of battery and frequency of power cuts, batteries can last from anywhere between 2 – 4 years. It is recommended that your security system is maintained on an annual basis to ensure the system is operational and the battery is healthy.
Not necessarily, although a sensor is recommended in a room which has:
- An easy access or escape such as doors, windows, balcony or fire escape
- A history of attempted break-ins
Usually, rooms which have no entry or exit route or no high value assets such as kitchens, bathrooms, meeting rooms, conference rooms etc do not require a sensor. On the other hand, areas which are extremely vulnerable or have high value assets may need two sensors of different technology, such as glass break detector/Vibration sensor plus a PIR detector. This way an alarm is generated before entry has been gained.
Alarm systems are fitted with batteries which can keep the system running for up to 24 hours during a mains failure. During a power cut the keypad will beep and the mains light will flash to indicate a problem. If the system is monitored a signal will be sent to monitoring which will notify them of a mains failure. If the alarm is set it will remain set, if it is unset it will remain unset. If the battery is flat or faulty the system will down-power. A PIN code may be required on mains restore. Fortunately the programming and codes will still be kept in the memory.
Have a Questions?We are always ready to offer a free calculation under your individual project